From the emergency room to the accounting department, healthcare professionals want to support their organizations’ mission to deliver care, to do no harm, and to be part of a team that builds goodwill in their communities. But with today’s high-deductible insurance plans, patients pay more out of their own pockets, healthcare providers deplete more resources on collections, and billing managers find themselves in a regrettable new role: creditor. This wasn’t the professional path they chose, nor is it a path toward a positive patient experience.

Like any industry in America, the healthcare industry faces many challenges. Recruiting and retaining qualified physicians, driving revenue growth, and encouraging employee engagement are among the most compelling overall. But, for many healthcare finance administrators, revenue cycle challenges are equally daunting. One reason for this is the constant struggle to collect payments from patients, which makes it difficult to maintain a low ‘Days in Accounts Receivables’ (DAR) rate. If this struggle sounds familiar to you, then Epic River is here to help.